Canadian Shipping Charges for retail:

• Small box - in Canada $10 - Usually fits one suit and mitts
• Large box in Canada - $15 - Usually fits two suits and mitts

• Small box - To USA $15 - Usually fits one suit and Mitts
• Large box - To USA $20 - Usually fits two suits and mitts

Puddlegear Policies:

Shipping

Puddlegear ships within 24 hours when possible. Orders received after 12-noon Fridays will be sent Monday morning - unless a I make it to the post office! I do try as Fridays are the best day to ship - as long as packages are in the system they move on weekends they just don't receive new shipments on weekends.

We ship with Canada Post all packages are Expedited with appropriate insurance to the value of your package. We try to charge what Canada Post charges - If you require your gear anytime faster - please purchase Express Shipping. Canada Post quotes approximately 12 days to the USA, 16 Days to Alaska, and 10 days across Canada. These approximates are purely that - we can't quote for another company. We do find Canada Post to be reliable.

Puddlegear can't take responsibility for the loss of packages. We do track our packages and if you have not received your Puddlegear in 12 - 18 days we can start procedures to track down what has happened. We are as anxious as you for your gear to arrive safely. We can't replace the shipment unless Canada post deems it "lost" and refunds us. (we do not experience many lost packages - and getting a refund from Canada Post has not posed any issue for us yet) We can only offer else's apologies for someone else's mistakes we can not take responsibility for them. We do our best to get packages to you as quickly as possible.

If your package is a gift with a time sensitive date please let us know and we can talk about "Guaranteed Delivery" like Express Post.

Puddlegear and Abeko stand behind the manufacture of their raingear. We offer a one year guarantee of Manufactures defects. This covers snaps, seals, and seams.

If seams split, heat seals are not holding or pops come off we will when reasonable replace the item. Puddlegear will pay the shipping to get the new product to the customer but we require the customer to first return the item that is being returned.

Please read the washing instructions. Dryers are not recommended. This is because of the elastics and the heat on the Polyurethane.

Replacement cannot happen when items are mouldy due to improper drying, elastics have been cooked in the dryer, snags due to playing hazards like branches. We receive calls very infrequently regarding these events. In the event of a snag- Puddlegear can provide a patch kit made of Polyurethane that is invisible. The product is called "Tear Aid" and is like a band aid for raingear. Mitts that have been nipped by small teeth are not covered under the warranty but we would be happy to provide you with a patch.

Puddlegear Raingear by Abeko is tear resistant. We do not get many complaints of torn gear and if we do it its usually that the gear has snagged on something of sliced on something while a child is playing. We would be happy to send you a patch to get your child back out playing.

Tear Aid is a great product we sourced out to alleviate using two part glues. For instructions Click Here. The product can also be purchased here.

Puddlegear can not be responsible for Abeko products purchased elsewhere. Like in Europe. Please follow up the the retailer you purchased your gear from. We can't warranty products we don't sell.

Now go out and play.